Which companies provide the best support to bloggers when everything goes wrong?
I have been pondering this the last three months as I have worked on this blog. In that time I have educated myself from being someone who was a complete technophobe who could not even upload a picture onto Facebook into someone who spends hours struggling, and sometimes succeeding, to cut and paste the most extraordinary variety of downloadable, web-hosted widgets and stuff onto my blog. I still remain, however, very much less skilled than a web designer or programmer.
So which companies, over that period, have really helped bloggers like me? And who gets you seduced and then cuts you loose? Here is my list of the best and the worst. What are yours?
- WordPress must come at the very top of my list. The blogging software is supplied with a simple enough template but it is the email response that is extraordinary. Anthony, among others at WordPress, respond almost immediately when you have made some silly mistake that takes one click to resolve.
- Next must come Zemanta. I only downloaded it 48 hours ago but, as soon as I hit problems, I had Marko, the operations manager, using Skype’s IM to resolve my problems. And he has been back. Perhaps that is the benefit of downloading something from a relatively new and small (?) start-up.
Those who try their best
- Flickr did respond to emails about problems when my photostream would not update on my blog – but I got the feeling that the person who emailed me had not read my original plea for help or simply did not understand it. The problem resolved itself.
Those who I am still awaiting a reply
- OK, so now I am getting a little bit ratty. But I am still waiting for some help from ustream.tv about how to embed my TV channel on my blog – I’ve sorted it out myself by the way. But the company merely sent me charming emails saying that people would come back to me when they didn’t.
- Designer YongFook’s Sweetcron is too difficult for a non-programmer like me. The only solution is to join a Google Group. YongFook works on his own so he has a good excuse.
Those that do not help you at all
- One company that has no excuse is Google’ Feedburner. I mucked up when I signed up and started four email/RSS feed subscriptions by mistake. Can I find out how to combine four into one and turn three off? No. My question has joined another Google Group only to be descend down the list, irgnored and unloved.
So who would you add to the list? Which company do you think helps bloggers the most?