Tag Archives: Hollis Thomases

A strategy for These Digital Times

First some apologies.

An apology to that colleague who recently said he had signed up to my blog. I did not have the heart to say that it had ground to a halt.

Another apology to those reading Jeremy Porter‘s list of “91 Journalism Blogs and Websites You Will Love” who have clicked through to These Digital Times, as recommended, only to find the blog so out of date.

And an apology to me for being tough on myself, first, for the months of work I put into this blog and, second, for the months of angst I gave myself when I didn’t.

Let me give you some background to see if it can help you. And if not you, help me to restart my efforts.

Early Days

The original masthead for These Digital Times - from launch July 2008 to April 2009

It was a casual conversation with another colleague at his leaving party that gave this blog a voice. He was going to have some time on his hands. I suggested he use the opportunity to get up to speed with social media. My email to him, listing some ideas, became “Six steps to get started in social media”. And a blog that rambled on about anything and everything for the seven months up to that point suddenly acquired a voice. These Digital Times, and the experience I gained through it, was a way to help my colleagues (pictured either side of me in the masthead) to acquire the knowledge and perhaps the skills necessary for new media. And the more I helped my colleagues in traditional media to understand new media, so These Digital Times became useful to all those grappling with similar issues.

As soon as I had established these two goals (OK, I know you are supposed to do that BEFORE you start a blog), I then worked out very quickly my strategies to deliver that goal – a highly optimised headline, an often abstract illustration from Flickr’s Creative Commons and a list. I then backed it up with my recently activated social media activity on Twitter and Linkedin. The more I learned in public, revealing all faults and blemishes, the more the traffic came. The more counterintuitive I could be, the more people came back regularly.

I reached a peak of what WordPress calls over 700 “views” in one day in February with such classics as “Six types of Tweets if you Tweet every day” (1970 views since posting in January),  “A list of 10 social media habits I am stopping immediately” (808 views in February 2009 with 343 of them in one day alone) or “A list of eight answers to the most commonly used excuses for not using the web” (18 views yesterday SIX months after it first appeared). Posts bookmarked on StumbleUpon had the longest shelf life  -  75% of my traffic or thereabouts, comes from StumbleUpon these days. Indeed the power of the bookmarker is so long-lasting that it makes Tweeting out a link to a blog post seem a short-term gain.

For the truth is that a traditional journalist like me still finds it astonishing that the web has no concept of breaking news or shelf-life. If people are interested in a subject, and they appear to do so on my blog, then they will find this stuff whenever they wish –  days, weeks or months after its appearance. (Only last week, someone kindly Tweeted out a link to one of my blog posts nine months after I had posted it and only this morning someone else Tweeted out a link to a 14 month old blog post.) And if the content helps people to acquire new skills, then there will always be those who know less than you, even if you once knew less than them. I call this phenomena the Knowledge-Time Continuum.

What came next?

The next masthead - from April 2009 to December 2009

So what happened next? Well first was my ability to extend my network, discovering and, in the process, learning from social media and new media experts. The overlay of practical experience  (actually writing the blog, commenting on others, putting in links) with the knowledge and wisdom generated by so many people made me a fast learner. It changed not only how I thought, literally rewiring my brain, but also what I looked like. The transformation was such it brought about the first change in masthead for this blog – see “On being John Welsh – why you need to change your social media identity to remain authentic”. Indeed I now look at the masthead for These Digital Times from that period (above)  and I see something that I had never seen in myself before. The photo (taken by Hollis Thomases in San Francisco) and the art work (by Claudia Moeller) suggests someone pretty much at ease in the world of social media.

From a personal perspective, the masthead was spot on – I had acquired skills and moved on from those early days in social media. But from a professional perspective, the masthead had already become out of date. My job is much wider than just social media. Once I had acquired some of the skills of social media, it was time to assimilate those learnings, assessing social media merely as one of several types of strategies available to achieve digital goals. Social media was certainly not a goal in itself. My learning in public came to an end and silence ensued.

And now?

The new masthead for These Digital Times

If lists about social media activity can be of use to so many people, it also hammers home the interest in the subject by so many companies concerned to catch up. How much more useful I might be if I can find a way to discuss other digital activities within a company like United Business Media. I felt relaxed to learn about social media in public without divulging anything sensitive about the business. Can I feel as comfortable discussing data, SEO and monitoring?

Let’s see.

On Being John Welsh: why you need to change your social media identity to remain authentic

digital_times1 (1)

I’ve done it. I’ve changed the design of my blog. Out has gone the masthead that has loyally followed me for the first tempestuous 11 months in the blogosphere. And in comes a new one by Claudia Moeller (who Tweets @ludg8cre8ive).

Why did I do it? 

I loved my original social media identity, used on my blog’s masthead (above) and as an avatar. The photograph that I used was taken during UBM Live’s first ever Digital Achievement Day.  I got a call to go down to another floor of our office and everyone (I mean everyone!) was wearing a paper mask of my face. I am the digital director so it showed that “we are all digital now”.

Very On Being John Malkovich.

I loved that photo. My reason for plunging into the social web in the first place was to find out what our company needed to know and work with my colleagues to make the social web fun and profitable. The photo made me feel that my colleagues were holding my hand in what was, at first a pretty, lonely place.

Then a month ago, I attended the Web 2.0 Expo in San Francisco. It was the first time I had had the opportunity to transform many online relationships into face-to-face. One of the people I met up with was Hollis Thomases (who Tweets @hollisthomases) who just could not see the similarity between my social media identity and myself in person. Peter Kim has recently given this phenomenon a name and a definition:

Headfake, noun.  A situation in which you are familiar with a person’s avatar picture, which gives you an inaccurate idea of how that person appears in real life.

Luckily Hollis grabbed her iPhone, took a picture and my new social media identity was formed. My social media avatars now look like me and, finally, so does the masthead of this blog.

The strange this is, I should have worked this out for myself. I have spent 14 years as an editor of three different B2B magazines. Each one bore a photo of myself as editor. Every time I attended an industry event people would come up and start speaking as if they had known me for years. In a way, they did know me. For, just like social media, the repetition of my photo and my weekly or monthly leader plus personable, if not personal, words made them own a little of me. 

So why should you change your design? Not because it might attract more readers (they probably read you in RSS). Certainly not for vanity. But for what we are all looking for on the social web – authenticity.

I must just make sure I do not have a haircut anytime soon.

Interview with Hollis Thomases – on balancing the public and the private in social media

Hollis Thomases and I only knew eachother through Twitter so it seemed appropriate to Tweetup in San Francisco. She answers the questions I posted recently on my blog.

Listen as she reminds us that social media has been around longer than we think, why she is proud of her Twitter profile and the important of direct response. 

Hollis is CEO of her own company that provides a variety of web-based solutions to her clients. She is also a regular columnist for ClickZ, a blogger and a great Twitterer.

This is my second interview from the Web 2.0 Expo in San Francisco.